Boatsetter has a standardized cancellation policy that we will enforce to protect both the renter and boat owner. Any reservation can be canceled five days or more prior to the rental start time for a refund, less Boatsetter's service fee. Cancellations within five days prior to the rental start time are non-refundable.
Boatsetter can supersede the cancellation fees if certain extenuating circumstances can be shown. For the following circumstances, the renter will receive a 100% refund and the boat owner will not receive payment:
- For reservations within 150 miles of a named or numbered storms
- Safety-related cancellations stemming from the event of lightning, thunderstorms, heavy rain, or heavy wind within eight hours or the time the of the scheduled rental
- Death in the family
- Natural disaster
- Political unrest
- An issue with the boat that causes your rental to end prematurely that is deemed to be the responsibility of the owner
- Owner cancellation, no-show, or no access to the boat. In this case, the boat owner may be subject to penalties.
- A problem arises during rental that causes the Renter to end the rental, and is determined to be due to negligence of the owner. In this case, the boat owner may be subject to penalties.
- Listing inaccuracies. If the description of the Boat in the listing on the Site is materially inaccurate.