Boatsetter includes a security deposit in every Listing (“Security Deposits”). For all Security Deposits included in a Listing for a confirmed booking of a Boat, Boatsetter will, in its capacity as the payment agent of the Owner, use its commercially reasonable efforts to obtain a pre-authorization of the Renter’s credit card in the amount the Owner determines for the Security Deposit within a reasonable time prior to the Renter's check-in at the applicable Owner’s Boat. Boatsetter will also use its commercially reasonable efforts to address Owners’ requests and claims related to Security Deposits, but Boatsetter is not responsible for administering or accepting any claims by Owners related to Security Deposits and disclaims any and all liability in this regard.
If an Owner does not respond to the questions related to a Security Deposit capture within 7 days of the rental date, the damages will be considered resolved. As a result, the Renter’s Security Deposit will be refunded and the Owner will no longer have any rights to the funds.
Renters are always responsible for having a card on file with sufficient funds available to cover the Security Deposit and any applicable deductible. Boatsetter reserves the right to cancel the booking if the Security Deposit was not captured within 24 hours of the rental. If a booking has concluded and the Security Deposit was not captured, Boatsetter reserves the right to charge any/all payment methods in order to secure the necessary funds.
Damages must be reported to Boatsetter within 48 hours of the rental. Documentation of damages, like photos, any signed documents and a description of the damage, will be required and should be sent via email at firstname.lastname@example.org. We can be reached by phone at 305-600-5435 to report damage, but documentation will still need to be emailed.