Boatbound utilizes a verification process powered by Cognito that requires every user to input their phone number and basic information before a booking is approved in order to become verified. This process was incorporated into our system in order to better protect owners from fraudulent charges.
Boatbound requires renters to complete this process before a booking is approved on our site. If we are unable to verify the renter through the Cognito process, the booking will sit in an "unverified" state until we are able to obtain the necessary supporting documents to verify the user.
Failure to complete this process successfully and/or submitting your credit card and ID to us will result in a cancellation. A full refund will be processed immediately.